Terms and conditions

Bookings are given as an arrival time and not a jumping time. While we absolutely endeavour to complete your skydive as quickly as possible, we require you to be available for up to four hours after your arrival time as there are many elements involved in the process we cannot control. This can include, weather, wind, cloud, rain, turbulence, air traffic, unexpected or unplanned equipment issues. To ensure we can conduct your skydive as quickly as possible, we may require you to be at the airport (DZ) or very nearby - failure to be present when we have a window to jump will count as a no show.

Failing to be at the DZ at your scheduled arrival time or when asked to attend the DZ by Skydive 12 Apostles staff during the four hours from your scheduled arrival time will result in a 100% cancellation fee.

Participants must not consume alcohol or recreational drugs for 12 hours prior to their skydive. Not even just “a pot/glass of wine with lunch”. This is for several safety reasons and is a requirement of the Australian Parachute Federation. We reserve the right to conduct breath alcohol analysis on anyone intending to jump. Attempting to jump having consumed alcohol or recreational drugs in the previous 12 hours or appearing to be under the influence of alcohol or recreational drugs will incur a 100% cancellation fee.

Failing to go through with the jump after boarding the aircraft will incur the full cost of the experience and no refund will be given.

Safety is our number one priority and as such we may have to refuse to take people with some medical conditions or people on some medications. We want to be able to take you though! If you have any medical issues you are concerned about, please call us and we can assess it over the phone or in person before we take any money for your jump.

The maximum passenger weight we are able to take is 100kgs. Anyone over 90kgs is subject to an assessment by Skydive 12 Apostles staff for safety reasons - again, we want to be able to take you, but we will need to make sure we can all be safe while we do it.

Australian Parachute Federation rules state all tandem passengers must be aged 16 and over. Anyone under the age of 18 will need their parents permission. Parents can attend the DZ or Skydive 12 Apostles staff may ask for documented proof to ensure parental consent.

If the skydive is cancelled due to elements outside the control of Skydive 12 Apostles, weather, etc, you will need to rebook. Refunds are only given to customers who can provide evidence of leaving the country.

Gift vouchers are valid for 3 years and are completely transferrable, but are non-refundable 14 days after purchase.

Media packages are uploaded to the internet and beloved customers are sent links to download them. Links are valid for 30 days from the day of the jump. If you aren’t able to download it in that time, we can try to upload it again, but we don’t promise to keep footage for longer than 30 days after your jump (probably we do, but we can’t promise). We can’t offer a refund on footage not downloaded.

Any refunds given can take up to 21 days (usually 5 to 10, though) and are ultimately on the timeline of our payment provider, Stripe - once the money leaves our account, we cannot control how long it will take to reach yours.. All refunds are given in AUD amounts - we are not responsible for any shifts in foreign currency value between original purchase and any refund.

Any refunds due to weather or cancellation on our part will be for the whole amount. Any refunds due to change of mind or plans on your part will be less the transaction fees we incur accepting your original payment - around 2% and may be subject to an admin fee.

refund policy

Any refunds given can take up to 21 days (usually 5 to 10, though) and are ultimately on the timeline of our payment provider, Stripe - once the money leaves our account, we cannot control how long it will take to reach yours. All refunds are given in AUD amounts - we are not responsible for any shifts in foreign currency value between original purchase and any refund.

Cancellation on our part

Any refunds due to weather or cancellation on our part will be for the whole amount.

Cancellation on your part

Any refunds due to change of mind or plans on your part with more than 7 days notice will be less the transaction fees charged to us by our payment provider (around 2%).

Any refunds due to change of mind or plans on your part with less than 7 days notice will be less the transaction fees charged to us by our payment provider (around 2%) and will be subject to a $110 admin fee per person.

There are no refunds available for change of mind or plans with less than 48 hours notice.

PRIVACY POLICY

Ascend Skydiving is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and

Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us.